Fire safety - what we are doing to keep you safe?

It’s important to us that you and your community are safe. We do this with fire prevention, protection and response activities. We’re working closely with local fire services and the local authority with your safety in mind. In line with the new regulations, we will be sharing information with you to raise awareness of fire safety and how to stay safe in you home, plus the support that is available to you.

In the even of a fire, always call fire services on 999.

  • Preventing common fires in your home

    Part of fire safety is preventing fires through appliances in your home, from electric blankets to candles. There are lots of steps you can take to prevent fire spreading:

    Plugs and appliances

    • Always check that you use the correctly rated plug fuse to prevent appliances from overheating.
    • Make sure electrical appliances have a British or European safety mark when you buy them.
    • Try and keep to one plug per socket. Certain appliances, such as washing machines, should have a single plug to themselves, as they require a large amount of power to operate.
    • An extension lead or adaptor will have a limit to how much electrical load it can take. So be careful not to overload them to reduce the risk of a fire.
    • Use and maintain appliances in accordance with manufacturer user instructions to prevent them causing a fire.
    • Check for signs of dangerous or loose wiring such as scorch marks, hot plugs and sockets, fuses that blow or circuit breakers that trip for no obvious reason, or flickering lamps/lights.
    • Visually check appliance cables and leads and seek advice from a qualified electrician if these appear damaged.
    • Unplug appliances when you are not using them or when you go to bed at night, it helps to reduce the risk of fire.
    • Always ensure furniture has the fire-resistant permanent label.

    Electric blankets and portable heaters

    • Don’t leave electric blankets folded as this damages the internal wiring. Store them flat or rolled up instead.
    • Unplug blankets before you get into bed, unless it has a thermostat control for safe all-night use.
    • Do not buy second hand blankets and check regularly for wear and tear.
    • Try to secure heaters against a wall to stop them falling over.
    • Keep them clear from flammable materials such as curtains and furniture and never use them for drying clothes.


    • Make sure candles are secured in a proper holder and away from materials that may catch fire like curtains.
    • Ensure candles are fully extinguished when you are finished using them and never leave a candle burning when you go out or go to bed.
    • Use a snuffer or a spoon to put out candles, it’s safer than blowing them out as sparks can fly.
    • Children should never be left alone with candles.

    Cigarettes, matches and lighters

    • Stub cigarettes out properly and dispose of them carefully.
    • Never smoke in bed.
    • Use a proper ashtray, never a waste paper basket/bin.
    • Make sure your ashtray can’t tip over and is made of a material that won’t burn.
    • Don’t leave a lit cigarette, cigar or pipe lying around. They can easily fall over and start a fire.
    • Take extra care if you smoke when you’re tired, taking prescription drugs or if you’ve been drinking. You might fall asleep and set something on fire.
    • Keep matches and lighters out of the reach of children and consider buying child-resistant lighters and match boxes.

Smoke alarms

All smoke alarms are checked every 12 months and this is normally carried out with the annual gas servicing. There is a programme in place for checking smoke alarms for homes that do not have gas. 

If your home does not have gas and you want to find out when your smoke alarm will be checked, please contact us on 0330 333 8382. 

For Living
  • Looking after your smoke alarm
  • Fire doors
  • Fire doors in communal areas
    • Test your smoke alarm by pressing the test button until the alarm sounds. 
    • Never disconnect your smoke alarm or take the batteries out, it’s important that your smoke alarm is active at all times. 
    • If your mains powered smoke alarm does not sound when you test it or it bleeps constantly, there is a fault and you should report this to us. 

    Fire doors in homes and apartments are important to protect everyone if there is a fire. In a block of apartments a lot of the doors will be fire doors – this includes your front door, doors in communal corridors, landings and on the staircases. Fire doors are designed to stop fire and smoke spreading. They are essential for the Stay Safe strategy in your building.

    The front door should:

    • Close on its own – fire doors are fitted with self-closing devices which can be fitted to the top of the door or be fitted within the frame.
    • Not have big gaps between the door and the door frame.

    There will be fire doors in other areas of the building, and this includes doors in communal spaces and landings, the doors into the staircases and doors which provide access to bin stalls and plant rooms.

    Fire doors in communal areas will:

    • Be marked as fire doors – normally a blue circle that says ‘Fire door. Keep shut’.
    •  Close behind you.
    • Not have big gaps between the door and the frame.
    • Be in good condition with minimal visible damage.

  • Fire safety in your tower block

    We always look to prevent fires in high-rise properties by encouraging residents to avoid common sources of fires, such as chip pans and faulty electrical fires. However, tower blocks have been built and assessed with fire safety in mind, so that if there is a fire, it is unlikely to spread to any other flats or common areas. You must ensure that you are familiar with the Fire Safety Notices within your building.

  • Fire in your own flat

    If there is a fire in your own flat, you should alert everyone else in your flat and leave the flat and building straightaway.
    As you leave your flat, close all doors behind you, as this will slow the spread of smoke and fire. You must never stop and collect belongings, use balconies or any lifts, as doing so may prevent or delay your escape. Once safely outside the building, contact the Fire Service on 999 to report the fire.

  • Fire in another flat or in a common area

    If there is a fire in another flat or common area, it is usually safer to remain in your own flat until the Fire Service arrives.
    However, if you become aware of a fire or smoke entering your own flat, or you feel unsafe, then you should leave the building straightaway, where possible.
    In either case, if you are aware of a fire in another flat, you should contact the Fire Service on 999 to report the fire.

  • In all cases...

    • Do not enter or re-enter the building if there is a potential fire until the Fire Service have arrived and advised it is safe to do so.
    • Do not use lifts, balconies or stop to collect belongings, as doing so may prevent or delay your escape.
    • Do familiarise yourself with the Fire Safety Notices and the layouts of your flat and building.
  • Following a fire

    Please call us on 0330 333 8382 to arrange a check of your gas and electrical appliances following a firer in your building or home.

For Living

Did you know…

You can request a free, face-to-face Home Fire Safety Assessment (HFSA) delivered by training staff, by visiting your local fire services website. If you are eligible for this assessment, you will be asked to complete and submit an online referral form.