Complaints and feedback

Complaints

We know we can always do better. By working with you, to listen to your opinions and feelings we will make positive changes, to make sure you feel satisfied with our services and trust us to deliver on promises. 

We realise that things can occasionally go wrong. If this happens to you and you are unhappy about our service delivery, then we want you to let us know so we can fix it as quickly as possible. 

 

ForLiving have signed up to the ForHousing complaints Policy – Complaints and feedback – ForHousing.

Customer feedback

Your feedback helps shape the services we deliver to you. It is vital that you let us know how we are doing and what you need most from us. This is logged and shared internally in line with data protection rules – all feedback helps us improve how we do things and we will always work with you to put things right when we are at fault. If you’d like to share any feedback with us, please use the contact form at the bottom of the page or go to the ‘Contact us’ page for more information on how to reach us.