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How do I report a repair?
We hope you have a positive experience in your ForLiving home, but if you do need to report something, we’ve tried to make this as easy as possible for you. There are many ways you can report a repair to us but using our online repairs reporter is the easiest, quickest solution! It takes you through, step-by-step, so you choose the best option for you and your home. First, click the ‘Report a repair’ button below, then follow the instructions, to report it online.
Alternatively, you can call us on 0330 333 8382 (24 hours a day).Report a repair
We understand that when you have a fault in your home, you want to get it fixed as soon as possible. One of the advantages of being a ForLiving customer is our trusted repairs and home maintenance service.
You can find information about repairs categories and timescales on this webpage, along with advice on how to avoid condensation which can lead to damp, and mould.
Or if you would prefer to give us a call, click the button below.Get in touch by phone
We sort home repairs into three categories. These are:
These are repairs that, if left undone, would be a danger to residents or the public, or could cause damage to the property. These include gas leaks, hazardous electrical faults, and major water leaks. Sometimes, we may not be able to completely fix the problem, but we will always make it safe within 24 hours.
These tackle issues that can cause disruption in a home – they might affect your health, safety, or security, so repairs need to be done quickly and easily. Examples of this type of repair could be unsafe power or electrical fittings, part loss of electric power or gas supply, unsecured external door, or a blocked wash hand basin or bath.
These are fairly routine repairs that, if left for a long period of time, could get worse and may cause further damage to the property or become a hazard. Examples include, loose wash hand basins or taps, faulty guttering, minor plumbing repairs or internal joinery works.
This type of repair is usually the replacement of items that need pre inspection, ordering and manufacture so they do take longer than the routine timescale of 20 days.
One of the advantages of being a ForLiving tenant is our trusted repairs and home maintenance service.
We’ll take care of the repairs at your home that are outlined in your Tenancy Agreement.
There are a variety of ways to access our service, making it easy to request a repair.
- Our dedicated Service Centre will offer a 24-hour emergency repairs services, 365 days a year
- We will check at least 10% of completed repairs to monitor the quality of the work
- We aim to complete all categorised repairs first time
- When you request a repair we will offer you a convenient appointment
- We aim to complete repairs within the timescales outlined below
- We will tell you if an appointment needs to be changed or cancelled and will provide you with a new appointment date
Our repairs contractor, Liberty Group, will complete the repair within agreed timescales.
Response within two hours, completed within 24 hours.
- Emergency repairs (to which the hazard has been identified as representing a danger to the tenant and general public)
- Total loss of water supply
- Door locks (where there is a security risk)
- Serious electrical faults or no lights or power to property
- Blocked toilet
- Major leaks or bursts
Attend and complete within 3 working days.
- Partial loss of electrical supply
- Partial loss of water supply
- Blocked sink, bath, or basin
- Faulty taps
- Minor electrical repairs
- Door locks and repairs to external doors where there is no security risk
- Repair or renew ball valves
- Minor leaks to water service pipes
- Minor leaks to toilets, baths, wash basins, waste pipes
Attend and complete within 20 working days.
- Replace or repair waste water pipe
- Re-fix loose toilet pan, cistern or wash hand basin
- Replacement of door and window furniture
We promise to complete repairs in the times set out above and where possible, we will try to complete the repair even sooner.
Damp and mould
Damp can cause mould on walls, furniture and clothing. The presence of damp in your home encourages the growth of mould and mites and can increase the risk of respiratory illness.
Some damp is caused by condensation. This tab explains how condensation forms and how you can keep it to a minimum so the risk of dampness and mould is reduced.
Is it damp?
Damp can be caused by:
- Leaking pipes, wastes, or overflows
- Rain seeping through the roof where a tile or slate is missing, spilling from a blocked gutter, penetrating around window frames or leaking through a cracked pipe
- Rising damp due to a defective damp-course or because there is no damp-course
These causes of damp often leave a ‘tidemark’. If you think your home is damp, please contact us and request that we visit you to check if this is the case. If you do not think the damp comes from any of these above causes then it is probably condensation. In which case, there are some things you can do to help prevent this.
What is condensation?
There is always some moisture in the air, even if you cannot see it. If the air gets colder, it cannot hold all the moisture and tiny drops of water appear. This is condensation. You notice it when you see your breath on a cold day or when the mirror mists over when you have a bath.
Condensation occurs mainly during cold weather, whether it is raining or dry, and it does not leave a ‘tidemark’. It appears on cold surfaces and in places where there is little movement of air. Look for it in corners, on or near windows, in or behind wardrobes and cupboards. It often forms on north-facing walls. Useful help and advice:
- Do not block permanent ventilators
- Do not completely block chimneys. Instead, leave a hole about two bricks in size and fit a louvred grille over it
- Do not draught proof rooms where there is condensation or mould
- Do not draught proof a room where there is a cooker or a fuel burning heater, for example, a gas fire
- Do not draught proof windows in the bathroom and kitchen
How to avoid condensation
These steps will help you reduce condensation in your home:
- Produce less moisture. Some ordinary daily activities produce a lot of moisture very quickly:
- Cover pans and do not leave kettles boiling
- Avoid using paraffin and portable, flueless bottled gas heaters as these heaters release a lot of moisture into the air
- Dry washing outdoors on a line or put it in the bathroom with the door closed and the window open or fan on
- Vent any tumble dryer on the outside, unless it is the self-condensing type. DIY kits are available for this
- Ventilate to remove moisture. You can ventilate your home without making draughts:
- Keep a small window ajar or a trickle ventilator open when someone is in the room
- Ventilate kitchens and bathrooms when in use by opening the windows wider
- Close the kitchen and bathroom doors when these rooms are in use, even if your kitchen or bathroom has an extractor fan as this will help prevent moisture reaching other rooms, especially bedrooms, which are often colder and more likely to get condensation
- Ventilate cupboards and wardrobes. Avoid putting too many things in them as this stops the air circulating. Cut a ventilation slot in the back of each shelf or use slatted shelves. Cut ‘breather’ holes in doors and in the back of wardrobes and leave space between the back of the wardrobe and the wall. Where possible, position wardrobes and furniture against internal walls
- Insulate, draught proof and heat your home insulation and draught proofing will help keep your home warm and will also cut fuel bills. When the whole home is warmer, condensation is less likely:
- In your loft, check that you have sufficient insulation. If you feel that the insulation is not sufficient then please contact us to arrange for an insulation survey
- Remember to draught proof the loft hatch but do not block the opening under the eaves
- In the winter, at night, make sure you close your curtains
- In very cold weather, keep low background heating on all day, even when there is no one at home
- Ensure that you know how to operate your heating effectively and ask us if you are unsure
- Do not use your gas or electric fire as the primary heat source in your home as you need to heat all rooms with your central heating system
First steps against mould
- First, treat any mould you may already have in your home. If you then deal with the basic problem of condensation, mould should not reappear
- To kill and remove mould, wipe down walls and window frames with a fungicidal wash which carries a Health and Safety Executive ‘approval number’. Follow the manufacturer’s instructions precisely. Dry-clean mildewed clothes and shampoo carpets. Disturbing mould by brushing or vacuum cleaning can increase the risk of respiratory problems
- After treatment, redecorate using a good quality fungicidal paint to help prevent mould recurring. Note that this paint is not effective if overlaid with ordinary paints or wallpaper
Your new build home will be covered by a defects period.
All defects and snags should be reported as soon as possible.